The sales reports include sales and returns from open, archived, canceled, and pending orders, as well as draft orders that have been converted into orders. Sales appear in your sales reports as a positive value for the day that they were made, and returns appear as a negative value for the day that they were processed. A return is different from a refund because a return deals with the value of goods, but a refund deals with the value of tender that you issue the customer when you process a return. The reports include every line item and shipping charge (if applicable) in an order as a separate sale item.Ī return is where goods pass from the customer back to you after the customer has bought the goods but decided not to keep them. Sales reports track the value of products moving between you and your customers as you make sales and process returns.Ī sale is made when a customer places an order. However, it can take 12-72 hours before sales are reflected in the Sales by discount report. You can reopen or refresh the report to show newer data. When you open a sales report, the data is up to date, give or take about 1 minute. The sales reports are available only if your store is on the Shopify plan or higher. For point of sale reports, see Retail sales reports. You can use sales reports to see information about your customers' orders based on criteria such as sales over time, by product, or by channel.
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